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INTUITY AUDIX Multimedia Messaging System

Avaya has long been a leader in developing advanced voice messaging solutions. Now, with INTUITY ™ AUDIX® Multimedia Messaging, we have put the best of everything we have learned into a universal solution for all your voice, fax, and e-mail communications.

INTUITY AUDIX Multimedia Messaging builds employee productivity and helps you use your resources more efficiently by supporting the ways people work. It lets them manage all their messages exactly as they prefer, using the communications tool that's convenient at any particular time, wherever they happen to be.

Best of all, with INTUITY AUDIX Multimedia Messaging, you can have a unique service resource at your side: Avaya professionals equipped with the most powerful, comprehensive tools to help you administer and manage your system, and turn your messaging into a competitive advantage.

Scalable Growth in Size and Function

There's an INTUITY AUDIX System just the right size for your company, from a single system for as few as 10 employees to worldwide networks handling up to 500 locations and 500,000 users, each with a personal mailbox. You can add storage capacity and voice ports in easy increments that maximize your messaging investment.

Flexible Voice Messaging

INTUITY AUDIX voice messaging capabilities help you answer calls 24 hours a day, 7 days a week, and let you route calls to the correct extension, offering personalized greetings and taking messages accurately. You can send a message to a mailing list of up to 1,500 names with extension number addressing, as well as to an individual, and get confirmation the message has been received. (For more than 1,500 names, you can have nested lists.) Annotate and forward a message or reply. Or, tell the system where to call you when you get a message.

As an automated attendant, the INTUITY AUDIX System routes calls to individuals, departments, or routine announcements.

It can offer multiple bulletin board announcements accessible from its main menu. Its greetings, prompts, and time-out options can be set up flexibly for time of day, holidays, and other needs.

Breaking Down the Barriers to Universal Messaging

Just think of the revenue you'll protect and gain by making it easier for customers to get through. Add in the lower cost of sales and reduced distribution expenses because messages are received and call-backs are eliminated.

And with as many as nine different languages on a single system, INTUITY AUDIX voice messaging can serve your customers in the language of their choice —a big plus for specialized customer service and multinational operations.

Increased Productivity with Advanced Messaging

The flexible INTUITY AUDIX Multimedia Messaging System can be adapted to your specific business needs. For example, you can bring fax and voice messaging together in one multimedia mailbox, providing easy access to both in a single session. This means you can listen to your voice messages and manage your incoming, stored faxes with one phone call.

Fax Messaging also extends voice mail productivity tools —such as forwarding, broadcasting, distribution lists, and priority/private labels —to faxes. You can send your faxes to the nearest fax machine or broadcast them to any number of coworkers simultaneously.

Or, if you're on the road, attach a voice comment and forward the faxes to a colleague for handling.

Further expanding the universal messaging capabilities of the INTUITY AUDIX System is the Avaya INTUITY Message Manager, a powerful PC application for effective management of all messages from one place—e-mail as well as voice and fax. With Message Manager, messaging will be faster and more convenient, with:

• The ability to receive, send, forward, broadcast, annotate, and manage all your messages right on your desktop PC—or, when you're working off-site or traveling, on your notebook PC
• Point-and-click convenience that helps you quickly find and respond to urgent messages among many messages
• The ability to efficiently save messages to PC files for future reference.

Message Manager makes messaging more productive than ever by bringing voice messaging functionality and desktop convenience to fax and e-mail handling.

Expanded Messaging That Protects Your Investment

Enhancements to INTUITY AUDIX Multimedia Messaging leverage your existing messaging investments by integrating with a wide choice of e-mail systems and client interfaces — including Lotus Notes as well as a growing list of Internet-standard servers such as Microsoft Exchange and HP OpenMail, and clients such as Outlook, Eudora Pro, and Netscape.

INTUITY AUDIX Multimedia Messaging frees you from the confines of media, the constraints of connectivity, the limits to access, while protecting your existing investment in user interfaces, training, administration, and LAN infrastructure as well as voice mail and e-mail hardware and software.

The INTUITY AUDIX System makes all your messaging systems more powerful and more versatile, because now you can access all your messages —voice, fax, and e-mail —from a single universal mailbox, through either a PC or a telephone. You can add a voice comment to an e-mail message to clarify a point; reply to e-mail with a voice message; or attach a file to a voice, fax, or e-mail message.

Internet Messaging also lets you extend your multimedia messaging reach to people and places outside your business network by sending true multimedia messages over the Internet to anyone with an e-mail address. Plus, Internet Messaging extends this flexibility to your customers and colleagues as well—giving them a choice of media, for more satisfying and timely communications with your business.

It adds up to faster and more complete communication, smoother information flows, closer collaboration among distant workgroups, and better customer service.

Universal Connectivity for Superior Networking

The right-medium, right-device universality of INTUITY AUDIX Multimedia Messaging is enhanced through the system's dual connections to:

• Voice networks through your Avaya switch (or most digital PBXs), for access from phones and fax machines anywhere in the world
• Data networks (LANs, WANs, and the Internet) through its TCP/IP interface.

A High Capacity Option links multiple Avaya INTUITY AUDIX servers via a LAN to meet all the messaging needs of large locations and campuses: single number access, enhanced availability, scalable growth, simplified administration, and smooth implementation, as well as universal mailboxes.

Stronger Security

As messaging assumes a greater role in your overall communications solutions, you need to take every step to ensure that information is secure and confidential. Avaya continually works to enhance the security of INTUITY AUDIX messaging, and has added three new capabilities:

• Administrative log-in passwords are aged, requiring periodic changes to thwart hackers.
• User passwords cannot be sequential (12345), repeated (55555), or the user's extension. This makes random guesses less successful.
• The existing restriction allowing transfers only to valid extensions can be changed only by contacting the Avaya Fraud Prevention Group.