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Snap Connection software lets you easily integrate any Windows-compatible database or application with your PARTNER ACS to provide information-rich ``screen pops" of customer data. With these screen pops of information, you can know who your caller is as the call comes in, and have all of the caller's ``vital statistics" and customer records at your fingertips.
In addition, Snap Connection can integrate your PARTNER ACS with an array of Windows-compatible contact management and personal information management (PIM) your customers, and organize the information into a contact data-base to enhance your sales and service operations.
Best of all, this computer-telephony integration (CTI) provides a variety of tools to help you increase employee productivity and offer customers more professional, satisfying service. It comes pre-configured for use with more than 20 popular software applications—including Act!, GoldMine, Outlook, and Maximizer. |
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A flexible PARTNER voice mail solution helps you stay connected to all of your customers and other callers. It offers ways to deliver a personal touch even when you can't answer every call personally —whether you want to use voice mail as a backup (for example, when your receptionist is especially busy answering calls) or to answer all your calls.
In addition to making you accessible to messages wherever you are, PARTNER voice mail solutions also help to deliver callers to the person they need. For example, you can:
- Be responsive to callers 24 hours a day, seven days a week, with Call Answer Service. Callers are greeted by your personalized recording and can leave a detailed message in your personal voice mailbox. Their messages are accessible to you anywhere, any time of the day or night, from a touch-tone phone. And, each message is ``stamped" with the date and time, so you'll know exactly when callers tried to reach you.
- Make sure customers who call during business hours can always reach a live person, with the ability to transfer out of a voice mailbox to your receptionist or another extension. This helps ensure you can serve the needs of customers who need to speak with someone right away.
- Answer calls with a friendly, courteous greeting and deliver the call to the right extension, person, or department, with the Automated Attendant feature. As backup for your receptionist, it helps make sure all your calls are answered promptly, even at your busiest times, and directed to the right extension. For instance, callers can select from a personalized recorded menu of options by pressing digits 1 through 9—``For customer service, press 1. To speak with a sales representative, press 2," and so on—or dial an extension directly.
- Have your voice mail system automatically call you when you have a new message waiting in your mailbox, with the outcalling feature. When you are out of the office, the system can dial up to five phone numbers in turn to ``find" you and alert you to a new message. And when the system reaches you, you can log into the mailbox and retrieve the message on the spot, in the same phone call.
PARTNER voice mail solutions also give you new and more convenient ways to improve communication, helping your employees work more efficiently and productively. For example:
- Count on voice mail to get your callers' messages word-for-word, with all their detail and nuances. It relieves you and your employees of the task of taking and relaying messages, while improving accuracy and your ability to respond to all of your callers.
- Provide callers with directions to your office, your hours of operation, and other important information, with recorded Automated Attendant Announcements. This feature makes it easy for callers to access routine information quickly, and frees your employees to speak with those callers who need individual attention.
- Create important ``internal" mes-sages and share them among coworkers, using personal message distribution lists. This helps you and your employees get the word out quickly and easily, and to manage your time at work more effectively.
- For times when you need to work undisturbed at your desk but don't want to miss an important call, the live call screening feature allows you to listen-in as a caller is leaving a message. With just the touch of a button, this feature increases your productivity by helping you determine which calls to answer right away.
- Accurately ``document" your conversations with customers and other callers to confirm details and for future reference, using the record-a-call feature. For instance, it's great for recording merchandise orders received over the telephone.
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