Optimization Services:

One of the key advantages of today's digital telephony systems and unified messaging architectures is that they integrate powerful software applications, which our Programming Services organization can use to analyze, monitor, manage and report on call traffic.

CompuWave consultants will not only implement those applications for you, but also help you construct a Voice Traffic and Data Traffic Analysis system that will pinpoint inefficiencies, bottlenecks and unutilized capacity.

Once you use our powerful analysis tools and methodologies to bring together the complex relationships between your traffic needs, system inefficiencies and levels of capacity, CompuWave consultants can perform Network Optimization and Design, to create a meaningful roadmap to network optimization.

Avaya Transtalk 9000 Digital Wireless System

Keeping a competitive edge through better service and a managed communications flow—that's what successful business is all about today. Now your business can improve customer satisfaction and raise the standards for employee productivity with the help of the TransTalk ® 9000 Digital Wireless System—a mobility solution for business, from Avaya.

The TransTalk Advantages

Combine the mobility and accessibility of a wireless handset with all the power and functionality of your desk telephone system. With the TransTalk 9000 Digital Wire-less System, you and your employees can handle important calls even when you're away from your desk. You decide how and when to keep in touch with clients, coworkers, and suppliers, and make the most of your business day. The many system benefits include:

• Extended range within the office— up to 900 feet from the base station and 500,000 square feet of total coverage in the average business environment.
• An integrated design that provides necessary business feature access while on the go.

Building Productivity and Service

Using the TransTalk System and the sleek TransTalk Pocket Phone 9031, you can move between departments, conducting important job activities while you remain in touch with all your telephone communications needs. Even when you're on the move, the Pocket Phone display lets you decide how to handle incoming calls. Take the important calls — defer the others until a time that's convenient for you.

Quality, Security, and Reliability

With its advanced digital technologies, in many environments the TransTalk System and Pocket Phone 9031 bring you crystal-clear voice quality virtually indistinguishable from corded telephones.

By taking advantage of a new standard of digital transmission and utilizing spread-spectrum frequency hopping, the Avaya TransTalk Wireless System provides security and reliability on every call.

Flexibility That Protects Your Investment

With the TransTalk System, you can start small, and add up to 18 Pocket Phones per single zone of coverage, or 30 in a PBX configuration, as your business grows.

The system units plug directly into your Avaya communications system—no expensive adapters required. And if you grow out of your present host system—no problem. The TransTalk Digital Wireless System can be used with most Avaya systems— including the PARTNER ® , MERLIN LEGEND ® , and DEFINITY ® communications systems—so your wireless investment is protected.

TransTalk Pocket Phone Features/Highlights

• Conference, Redial, Hold, Mute, and Transfer—All necessary business features.
• Feature Button—Allows you to access and program up to 12 lines/business features 2 , based on your needs.
• Headset Jack—Standard 2.5 mm jack accommodates an optional headset, for hands-free capabilities.
• Vibrator—Silent ``ringing" prevents meeting interruptions.
• Extended Battery Life—With 3 hours of talk time, 22 hours of stand-by time. Extended use battery, 8 hours of talk time, is also available.
• Battery Fast Charger—Charge two batteries simultaneously. Perfor-mance is enhanced because batteries are reconditioned each time they are recharged.
• Battery Backup—Utilizing a spare battery with the standard fast battery charger, talk time is unlimited.
• Backlit Display—Easy to read in dim or dark areas.

Enhance your business with a Avaya mobility solution

A company that includes equipment manufacturing and Bell Laboratories research and development expertise, Avaya is a leader in delivering reliable, high-quality communications solutions for businesses. That means you can count on Avaya for the right mobility solution for your business.

Business Cordless 905 Telephones

Cost-Effectively Combining the Power of Your Desk Telephones with the Convenience of ``Cordless"

If you've ever wanted the freedom to make and take important business calls even when you're not sitting at your desk, there's a smart, affordable answer for you: the Avaya Business Cordless 905 Telephone.

The Business Cordless 905 Telephone is a multiline digital telephone that integrates with your Avaya communications system—giving you the same call-handling flexibility and control that you have with your desk telephone, combined with the mobility of a cordless phone.

Best of all, the economical 905 Telephone comes with the same quality, reliability, and investment protection that's built into every Avaya product. The Smart Choice for Business Calling Unlike consumer cordless or cellular phones, the Business Cordless 905 Telephone integrates fully with your PARTNER MERLIN or MERLIN LEGEND communications system. That means you can handle calls when you're not sitting at your desk and still use convenient system features such as hold, transfer, mute, conferencing, Caller ID, and message waiting notification.

In addition, the multiline capacity of the Business Cordless 905 Telephone gives you the ability to manage multiple calls simultaneously—up to three outside calls and two intercom calls.

So, you can move around your office and still be ``reachable" to customers, coworkers, and other important callers.

The Cordless 905 Telephone offers the exceptional performance of digital 900 MHz technology, with a greater range and better security than older technologies provide. And unlike cellular phones, the Cordless 905 phone does not add air charges and monthly fees to your communications budget.

A Compact, Cordless System

The Business Cordless 905 Telephone includes a lightweight yet durable handset and a combination base and charger; no additional base stations or antennas are required. Up to four 905 telephones can be in use in the same coverage area at the same time. The easy-to-use Cordless 905 handset includes an LCD display, and buttons clearly marked with icons for accessing lines, intercoms, or features.

The handset base and charger includes a spare battery-charging garage; a page/handset locator; and LEDs to indicate when you have a message waiting, when the handset is charging or in use, and when the spare battery is charging.

Clear, Reliable Communications

The Business Cordless 905 Telephone provides the same clear, digital voice quality that you get with your corded PARTNER, MERLIN, or MERLIN LEGEND telephones, for maximum communications reliability on every call. The Cordless 905 Telephone uses 900 MHz radio technology and can operate on any one of multiple channels. When switched on, it locates the clearest channel available, further assuring voice and reception quality. The handset battery provides up to six hours of talk time and up to 48 hours of standby, helping ensure that the phone is up and working when you need it. For convenience, the battery fully recharges in only four hours. In addition, the spare battery-charging garage allows you to always have a backup battery charged and ready to use—further helping ensure that you can always be reachable.

Features

• Channel Button
• Conference
• Drop
• Feature Button (PARTNER
• Feature Programming)
• Hold (System)
• Message Waiting Notification
• Multibutton LCD Handset
• Multiline (3 Lines/2 Intercoms)
• Mute (Toggle On/Off)
• Program Button (MERLIN
• Feature Programming)
• Recall
• Redial
• Ringer (On/Off)
• Shift Button
• Transfer
• Year 2000 Compliant 

MERLIN LEGEND Advanced Solutions

Picture a business environment where all the communications tools you and your employees need are brought together in a single package, allowing you to:

• Connect with customers, suppliers, and coworkers more quickly and easily than ever before to enhance the quality of service you provide to customers and suppliers, and keep them coming back for more
• Provide an array of options that make communicating convenient and cost-effective for virtually everyone who touches your business, day in and day out.

So, whether you're a small business with big plans, a medium-size company exploring new possibilities, or a large company with smaller ``satellite" offices, MERLIN LEGEND Advanced Solutions is a smart, reliable, long-term investment.

A Modular, Flexible Communications Core

At the heart of Advanced Solutions is the reliable MERLIN LEGEND Communications System—a flexible, modular system that's easy to install, maintain, use, and adapt. As your business grows, the system can grow with it, expanding to up to 80 telephone lines and 200 telephones to meet changing business needs.

You can choose from an array of feature-rich digital telephones, including display models that show the time/day/date as well as feature programming menus. The multiline extension (MLX) telephones also support Integrated Systems Digital Network (ISDN)—the digital standard for more reliable communications, high-speed data transfer, and Internet access.

Caller identification information for incoming calls —external as well as internal —can be shown on your multiline display phones, improving productivity, call-handling efficiency, and caller satisfaction. The MLX phones also work with a choice of MERLIN LEGEND messaging applications, to further help increase efficiency and productivity.

You can also easily integrate wireless service, host computers, PCs, printers, headsets, fax, video, and other equipment with the MERLIN LEGEND System—helping ensure that the system will provide you with a total communications solution. Best of all, most MERLIN LEGEND System enhancements are made by adding a hardware module or a simple software upgrade using PCMCIA technology—so it's always easy and cost-effective to get the latest communications advances for your business. Plus, system administration is easier than ever, with user-friendly maintenance and programming software available for the MERLIN LEGEND System.

Easily Link Your Employees Via a Cost-Effective, Flexible Network

MERLIN LEGEND Advanced Solutions provides an easy-to-use, cost-effective networking solution that lets you link multiple sites so users can share voice, high-speed data, and video communications facilities. This allows your business to share information, resources, and multiple media across a number of locations, quickly and cost-effectively. It also helps your employees work together more effectively while increasing productivity:

• Makes knowing the number to dial and placing a call across the country as simple as calling across the hall.
• Can provide fast call setups and high-quality data transmissions through the dynamic allocation of channels.
• Reduces costs by routing calls over the public telephone network or private network using the facilities that will be most cost-effective for your business.
• Provides cost savings while enhancing productivity, efficiency, and customer service, by allowing multiple MERLIN LEGEND System locations to share a single optional voice messaging system.

Get the Information You Need to Manage Most Effectively

MERLIN LEGEND Advanced Solutions supports an array of information tools to help you handle calls more efficiently, to boost employee productivity and caller satisfaction.

MERLIN LEGEND Computer-Telephony Integration (CTI) lets you combine the power of your telephone system and your desktop computers to increase productivity and provide personalized service. With CTI, caller information can appear automatically on your computer screen before you pick up the phone.

A Telephony Services Applications Programming Interface (TSAPI) and software allow easy integration of your existing databases for use with CTI, so your employees can have complete customer files at their fingertips, fast. For added flexibility, the system supports either a Novell NetWare or Windows NT server.

MERLIN LEGEND Reporter software provides a package of historical call activity reports that help you monitor and evaluate how well you're handling calls. This information can help you fine-tune call handling throughout your business, to increase productivity and caller satisfaction.

The Avaya Call Accounting System (CAS) and Call Accounting Terminal (CAT) provide easily understandable reports on call activity, to help you more effectively manage and control telephone costs.

Improve Employee Productivity While You Personalize Customer Service

With MERLIN LEGEND Advanced Solutions, you can choose a call center package that will enable your employees to provide the kind of service that your customers are looking for, at a price that makes sense for your business.

MERLIN LEGEND Basic Service Center (BSC) solution combines automatic call distribution features and historical reporting, for more effective depart-mental customer sales and service operations without investing in a lot of adjunct equipment. It allows you to route calls to the right employees automatically, to help ensure that your calls are handled efficiently every time. Or, allow callers to exit a queue and be routed to a voice mailbox, where they can request a call back at a convenient time or simply leave a message rather than wait on hold—choices that greatly improve customer satisfaction.

MERLIN LEGEND BSC incorporates TSAPI applications that put caller information and call-handling tools in your employees' hands, enabling them to provide more efficient, personalized service. A built-in Service Observing feature allows supervisors to listen in on calls to observe how well your employees handle calls, and to evaluate if there's a need for additional training. With MERLIN LEGEND Mail Release 2, MERLIN LEGEND BSC also allows a caller to enter information such as an account code so that the caller's records can be displayed on a PC screen.

MERLIN LEGEND Enhanced Service Center (ESC) solution expands the functionality of MERLIN LEGEND BSC to provide advanced call routing, real-time monitoring and reporting, expanded announcement and queuing options, and management capabilities usually available only to much larger businesses. These call center capabilities come in an easy-to-use package that adds value to your departmental sales and service operations.

Communicate How You Want To, When You Need To

The powerful MERLIN LEGEND multimedia platform supports an array of tools to help you and your customers, suppliers, and coworkers communicate more effectively:

• Handle important calls even when you're away from your desk, with the TransTalk 9000 Digital Wireless System. It combines the mobility and accessibility of a wireless handset with all the features and functionality of your MERLIN LEGEND desktop telephone.
• Collaborate and confer more effectively with associates and employees using a variety of group and desktop video systems. Groups can work together over distances, and training, meetings, and other collaborative events can be conducted without travel time and expenses.
• Get the convenience and flexibility of basic voice messaging with MERLIN LEGEND Mail. In addition to voice mail, MERLIN LEGEND Mail supports multiple Automated Attendants and multiple Personal Greetings, giving you maximum flexibility in how you greet callers and handle their calls.
• Integrate fax, e-mail, and voice mail into one mailbox, for easy retrieval of messages with one phone call, with INTUITY AUDIX VS voice messaging. Its Message Manager option also provides a visual interface that lets you use your PC to retrieve, store, discard, view, print, create, and reply to messages with a click of the mouse. Or, choose flexible Messaging 2000 for the convenience of combined voice and fax messaging, with features such as PC access, on-screen dialing, fax-on-demand, and call screening.
• Automate many routine caller transactions, such as account inquires, with INTUITY CONVERSANT Interactive Voice Response. It allows callers to take care of these transactions without the help of one of your staff —helping you use your ``people" resources where they are needed most.
• Research information in seconds and share ideas with customers and colleagues anywhere in the world, with high-speed 128 kbps digital access to the Internet.

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