Empower new business models: Whether you are implementing satellite offices, on-the-go sales, customer-driven processes or office-less environments, we will show you a system custom-designed to support your needs and empower your objectives.

Customer: Medium sized manufacturing company

Business imperative: The customer wanted to proactively market its products on the phone, but the high cost of telephony made the cost of sales too high.

Turning technology to value: CompuWave's Professional Services Organization has been used by Avaya, GTE, Nortel, and Executone as an outsourcing resource for system programming, training and network-provisioning.  We were called in to assist this customer, and we were able to reduce their long distance by over 35% by utilizing our TeleData consultants to review their current telephone network costs and configuration, and recommend changes.

Customer: Scientific research organization based in Southern California

Business imperative: The customer's business model requires intense communications and collaboration. As the company expanded, it moved into multiple locations, slowly outgrowing the capabilities of its legacy system.

Communications bottlenecks, both inside the company and between itself and the outside world, started creating other business problems.

Turning technology to value: One of the first needs identified by CompuWave as a result of researching customer needs was that the company needed to gain the ability to route callers to other domestic locations based upon number called, time of day, and day of the week.  Our solution included a new Avaya DEFINITY Prologix, with advanced Call Center software for remote location coverage.  The recommendation also included Avaya's multimedia platform, the INTUITY, which can integrate voice, data, email, and fax into a single unified application.  The two solutions combine to give the organization the capability to route calls and network messages to eight other domestic locations.

This optimization of existing telephony infrastructure produced dramatic increases in communications, empowering the customer to better follow its business model.

Customer: A leading supplier of tropical fish aquariums

Business imperative: The customer recognized it had an opportunity to move ahead of the competition, but was frustrated with operative results. Research showed that the customer's small Call Center was dropping customer calls, could not prioritize callers and lacked many features that are becoming commonplace in new telephony systems. 

Turning technology to value: Our solution was the Avaya suite of Centre Vu Call Center Products.  At the heart of the solution is Centre Vu Response, a fully integrated suite of integrated voice response software designed specifically for call centers.  With Centre Vu Response, upon entering the call center, callers will be presented with the forecasted wait time of their call.  If the time to answer is longer than the caller prefers, they can request that the Centre Vu system automatically call them back at the first available or caller scheduled time.  The Centre Vu system also allows the companies VIP customers to be routed the agent that can answer their questions on the first call every time.  By utilizing Avaya's new Internet Messaging solution, agents can record a voice mail explaining a technical solution, attach a drawing of the solution, and sent the multimedia message to the recipients email.

The customer was able to quickly improve its customer service, improving customer retention and accelerating new customer adoption.